At PagerDuty, we demonstrate our global impact through sustainable practices, inclusive policies, and responsible operations. I’m proud to share our FY25 Impact Report, which highlights the meaningful progress we’ve made during the past year in service of our employees, customers, communities, and the planet.

Our purpose—empowering teams with the time and efficiency to build the future—guides every facet of our business. Through the power of our AI-powered PagerDuty Operations Cloud, we’re helping mission-driven organizations respond faster, work smarter, and stretch limited resources further, so they can focus on what matters most: their mission.

Powering Positive Change Through Technology

In FY25, 585 impact customers—nonprofits, healthcare providers, educational institutions, and B Corps—relied on PagerDuty to scale their reach and improve their operational resilience. This cohort grew 22% over the previous year.

From crisis helplines and food banks to organizations working on climate tech and renewable energy, our customers are using the Operations Cloud to respond to life-saving calls faster, manage systems more effectively, and increase their capacity for good. We supported these organizations with $2.2 million in product discounts and donations and pro bono services from our employee volunteers, earning a 90 Net Promoter Score (NPS) from our partners and grantees.

Our Impact Pricing and Technical Pro Bono programs are making it easier for mission-critical teams to adopt enterprise-grade solutions. We’re not just delivering software—we’re delivering time, efficiency, and trust when it matters most.

Our People, Driving Impact

One of the most inspiring aspects of my job is witnessing the commitment of PagerDuty employees to giving back. In FY25, 83% of our employees volunteered or donated to causes they care about. Through our Employee Impact program—which includes 20 hours of paid volunteer time off and 1:1 donation matching—they contributed over 9,000 hours of service and generated $123,800 in matched donations.

From mentoring youth to supporting mental health, climate action, and food security, our teams leaned into our values and showed up as changemakers in the communities we serve.

Investing in a More Sustainable Future

This year, we deepened our commitment to climate responsibility. Our climate targets were officially validated by the Science Based Targets initiative, and we achieved 100% renewable electricity sourcing ahead of schedule. We’ve also reduced our Scope 1 and 2 emissions by 90%, demonstrating that sustainable operations are not only possible—they’re achievable.

At the same time, we expanded our philanthropic investments, deploying $1.27 million through our Impact Fund to support crisis response, healthcare access, food security, and climate resilience. We also hosted our first-ever Impact Accelerator gathering, where grantees came together to share insights, explore new use cases, and deepen connections.

A Culture of Accountability and Integrity

Underpinning all of our efforts is a strong governance model designed to align our business with our values. From data privacy and ethics to employee development and responsible business practices, our Global Impact program is a company-wide effort supported by our Board, executive sponsors, and passionate internal advocates.

We continue to lead with purpose, build trust with our stakeholders, and scale impact through thoughtful collaboration.

Looking Ahead

Every milestone in this year’s report reflects the values of our people, customers, and partners who believe in doing business the right way—with compassion, responsibility, and a long-term perspective.

As we look to the future, our goal is simple: to transform critical work so all teams—especially those doing mission-driven work—can deliver on their promises, delight their stakeholders, and build a better world.

I invite you to read the full FY25 Impact Report and visit our Impact Hub to see the stories, data, and partnerships behind this year’s progress. Thank you for being part of the journey.

With gratitude,
Debbie O’Brien
Chief Communications Officer and VP of Global Impact, PagerDuty